Canvasandcrew FAQs | All Your Questions Are Answered

Question 1

Do I need a Wix Premium plan to use a template?

Accepted Answer

You can install and customize on any Wix account. To connect a custom domain and remove Wix branding, you'll need a Premium plan. We recommend the Business plan for most users.

Question 2

Can I use the template for a client project?

Accepted Answer

Yes. Each purchase includes a single-use commercial license. Each client site requires its own separate purchase.

Question 3

Can you install the template for me?

Accepted Answer

Templates are delivered automatically to your Wix account. For customization help, hire a designer from our Hire Expert page with fixed pricing.

Question 4

Are templates optimized for UK and European markets?

Accepted Answer

Yes. Templates support GDPR-compliant layouts, multi-currency displays, and design aesthetics that work across the US, UK, and Europe.

Question 5

What if I need a feature the template doesn't have?

Accepted Answer

Wix Studio templates are fully customizable. You can add any Wix app, create new pages, modify layouts, and extend functionality.

Question 6

What exactly will I receive after the purchase?

Accepted Answer

You will receive a Wix website transfer via email. Once you accept the transfer, the website will appear in your Wix account.

Question 7

Who will own the website after the transfer?

Accepted Answer

You will have full ownership of the website once you accept the transfer.

Question 8

Can I use the template for my business or for a client?

Accepted Answer

Yes. You can customize and use the template for personal, business, or client projects.

Question 9

Are there any usage restrictions?

Accepted Answer

Yes. You may not resell, redistribute, or list our templates on other marketplaces.

Question 10

Can I preview a template before buying?

Accepted Answer

Yes. A live demo is available for each template so you can review its design and functionality before purchasing.

Question 11

Can I request custom changes?

Accepted Answer

Absolutely. From small tweaks to full customizations, you can hire our experts to tailor the template to your specific needs.

Question 12

What is Hire an Expert?

Accepted Answer

Hire an Expert is an optional service where you fill out a simple form, and we connect you with two qualified experts to help build, customize, or optimize your Wix website.

Question 13

Do you offer refunds?

Accepted Answer

Due to the digital nature of our products, refunds are not offered once the template has been delivered.

Question 14

Can I exchange a template?

Accepted Answer

No. Exchanges are not available, so we recommend reviewing the demo carefully before making a purchase.

Question 15

Are the templates free or paid?

Accepted Answer

All templates on Canvas Crew are paid. Each template is priced individually, and the cost is clearly displayed on the product page.

Question 16

Are there any hidden charges?

Accepted Answer

No. There are no hidden charges. The listed price is the final amount you pay.

Question 17

Is it a one-time payment or subscription-based?

Accepted Answer

All templates are available for a one-time purchase. There are no subscriptions, renewals, or recurring fees.

Question 18

What is Canvas Crew?

Accepted Answer

Canvas Crew is a curated marketplace where you can browse, purchase and use professionally designed website templates for your business or personal brand.

Question 19

Who are these templates for?

Accepted Answer

These templates are designed for anyone building a website, including freelancers, agencies, small business owners, creators, and startups looking for a fast and polished online presence.

Question 20

What platform are these templates built for?

Accepted Answer

All templates are built using the Wix Studio Editor and are optimized for performance, responsiveness, and customization.

Question 21

Can I fully customize the template?

Accepted Answer

Yes. You can customize layouts, fonts, colors, images, and sections to align with your brand.

Question 22

Will the template work on mobile devices?

Accepted Answer

Yes. All templates are fully responsive and designed to work seamlessly across desktop, tablet, and mobile devices.

Question 23

Can I use one template for multiple websites?

Accepted Answer

No. Each purchase is licensed for use on a single website only.

Question 24

Will you still have access to my site after transfer?

Accepted Answer

We don't keep access. If you want help later, you can invite an expert or your own team.

Frequently asked questions

What do you need to get started?

Do you design custom websites?

Do you provide SEO setup?

Will my website be mobile responsive?

How long does a project usually take?

Can I edit the website after delivery?